Booking Conditions

Our booking conditions in detail

Booking

A deposit of approximately 35% of the property rental must be paid on booking by wire transfer into our bank account or using Paypal. No contract with us will exist until we have received your down payment. Only than your booking is considered confirmed. The contract prices are bound. Subsequent price increases are thus excluded. Subsequent price reductions after a confirmed booking can not be considered. Should you later cancel, cancellation charges will become payable in accordance with paragraph 3. We reserve the right to refuse a booking without giving a reason. It is understood that this contract satisfies transitory housing needs only and that the contract automatically expires at the end of the rental period as stated on the Booking Form. A non refundable booking fee of 30.- Euro is due with every booking.

Payment of the Balance

The balance due reflected on the Booking Proposal / Invoice must be paid at least 45 days before arrival if not otherwise specified. If the balance is not received by us by the due date, we shall be entitled to cancel the booking without prejudice to our claim for cancellation charges and to retain the deposit. For bookings made within 45 days of arrival date, you will be required to pay the full cost of your stay at the time of booking.

Best Price Guarantee

For all our villas labeled with the button BEST PRICE, the following applies: if you find this villa at a cheaper price elsewhere within 3 days after your reservation, we will refund you the difference! The Comparison Rate must coincide with our offer and respect persons, travel period, cancellation policy, currency, sales and payment mode. The TUSCANY VILLAS - Lowest Price Guarantee ensures you definitely the best price for your Tuscany villa.

Cancellation by Guest

If you cancel all or any part of your booking, TUSCAN VILLAS shall be entitled to the following percentage of the total rental cost shown in your Booking Proposal:
15 days after payment of initial deposit 35% of total booking cost.
90 days before arrival 60% of total booking cost.
30 days before arrival 90% of total booking cost.
7 days before arrival 100% of the total booking cost.
Cancellation must be received by us in writing. We suggest to do a travel insurance that will cover your deposit paid in case of illness or other circumstances.

Alterations and Cancellations by Tuscan Villas

Though it is very unlikely we will have to make any changes to confirmed arrangements, but if for any reason beyond our control, (for example earthquake, fire, flooding ) we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar or better property. In case you don’t accept this property, we will refund the total amount paid to us in full. We will not be liable for any further obligations or claims by you.

Number of Persons

Only those persons listed on the Booking Form may use the property. The number of people must not exceed the number of sleeping places indicated in the Property Listing. Infants in portable cribs can sometimes be accommodated over and above the number of persons permitted but this must be explicitly agreed to in advance before balance payment is due. Should the key holder find any violations to this clause, it is totally up to her/his discretion to ask you to vacate the house without compensation.

Arrival and Departure Times

You must arrive between 4pm and 7pm and leave before 10am on the day of departure unless alternative arrangements have been made in advance. Please provide arrival details no later than 30 days before arrival.

Utilities and Other Extras

All Extras are specified on the Property Listing and are either payable in advance to Tuscan Villas or due in local currency on arrival/departure or during your stay. Those Extras due in advance to Tuscan Villas will be itemized on your Voucher. Meters will be read on arrival and departure and the exact charges will be due on departure. If you leave without being checked out as arranged, you risk the forfeiture of your entire Security and/or Utility Deposit. The property owner will deduct the cost of any unpaid utilities and telephone charges from your Security Deposit if the correct amount is not left in cash on departure and charge a 35.-Euro handling fee. At most properties, some staff are included. Additional cleaning service and cook are usually available by separate payment. If you arrange in advance for additional services, you will be responsible for the charges, even if you cancel. Payment terms are the same as stated above for utilities. Please give us as much notice as possible for these services.

Current information:

We inform our customers that from 1.1.2012, in some communities of Tuscany, a newly introduced tourist tax is estimated. This amounts to between 1,00 and 3,00 EUR per person / night, usually for a maximum of 5-6 nights. It will be the owner of the villa that is responsible for collecting the tax which has to be discharged to the community.

Security Deposits

Security Deposits are due on many of the properties. This amount is determined by the owner and is required in local currency upon your arrival (in Italy that would be EUROs). The Security Deposit covers the cost of any damage or breakages during your stay to the property and its contents, inside and outside, excluding normal wear. Judgment as to the condition of the property is left to the sole discretion of the owner. This amount, less any applicable claims (see paragraph 7), will be returned to you upon departure. Should the damages exceed the Security Deposit amount, you agree to pay the additional charges on demand.

Booking for next year

You can book our villas a year or two in advance. Specially with larger Villas this should be considered. The definite Villa prices for the following year will be published September - October depending on the owner. In general rental prices remain the same. If you book now for next summer and prices will change later on we always apply the regular list price for the year of your rental. If your rental price goes up more than 6% you can cancel your booking without any costs.

Contents of the rental property

The rental property will contain bedroom linens, bathroom linens and kitchen linens for the number of persons indicated on the web site. The fees for linen and towels are included in the general house fees show on the booking proposal. In general these fees are 15.- to 20.- € each person per week. Each rental property will provide cookware, utensils, dishes/glasses and silverware in quantities necessary for the number of persons in the property.

Complaints

Descriptions in the Property Listing are made in good faith. Published pictures and equipment can vary slighlty. However, we decline responsibility for any modifications made by the owners without our knowledge. We also do not accept responsibility for the breakdown of the supply of utilities or other essential services though we will, through our local agents, use our best efforts to arrange for these problems to be solved. If you have any problems during your stay, please phone Thomas Behnke at the numbers listed on your Voucher immediately. Complaints lodged at the end of the rental period will not be taken into consideration. Should you abandon the property without authorization from owner, key holder or property representative you will lose all rights to compensation.

Cleaning

The property will be clean throughout upon occupancy and must be left clean throughout by you at the end of the rental period. A final cleaning fee is add to each rental property, the cost varies according to the number of persons, the rental property and the presence of animals. Additional cleaning charges may be assessed against the Security Deposit if the home is not left in reasonable condition in the opinion of the owner or property manager. Cleaning requires that all trash is deposited outside the villa in the indicated containers, the plates and kitchen ware is left clean and that the refrigerator is left empty.

Behavior

The person signing the Booking Form is responsible for the correct and decent behavior of his/her party. Should the person and his/her party behave in such a manner that is not acceptable by civilized standards, the key holder may ask the person and his/her party to vacate the house without compensation.

Liability

You and your party hold Tuscan Villas and the property owner and our agents harmless from and against any and all liability arising out of or in any way connected with your use and occupancy of the property, including injuries, damages or losses from fire, theft or criminal activity. Tuscan Villas and the property owner and our agents are never liable for consequential damages.

Privacy Policy

We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personally identifiable information ("PII") you provide us. (PII includes information that can be linked to a specific individual, such as name, address, phone number, or e-mail address.) As a visitor to our web site, www.tuscan-villas.com, you have the right to understand our information privacy practices prior to providing Tuscan Villas with any of your PII.

What information we collect from you?

Tuscan Villas only collects PII that you voluntarily provide to us.

 

How we use your information?

Tuscan Villas uses your PII for the purposes of responding to and processing your requests for Tuscan Villas travel products and services.

 

Who we share your information with?

Tuscan Villas will only share your PII with our authorized service providers that perform certain services or functions on our behalf or as required by law. Tuscan Villas does not sell or rent your PII to anyone.

 

How you can control the use of your information?

Tuscan Villas provides you with choice and control over the collection and use of your PII, as well as a means of updating, correcting, or removing any PII stored in your customer profile.

Important

YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND UNDERSTAND THE RIGHTS, OBLIGATIONS, TERMS AND CONDITIONS SET FORTH HEREIN. BY CLICKING ON THE ACCEPT BUTTON AND/OR SENDING THE INITIAL DEPOSIT or FULL AMOUNT, YOU EXPRESSLY CONSENT TO BE BOUND BY ITS TERMS AND CONDITIONS AND GRANT TO TUSCANY-PRIME LTDA THE RIGHTS SET FORTH HEREIN.

IMPRESSUM

THOMAS BEHNKE

for Tuscany-Prime ltda.

Mailing Adres:  Via Cavour 56, Italy-52014 Poppi /AR

Email: info@tuscany-villas.com

Company Business   Adress:  TUSCANY-PRIME LTDA
Rua Direita da Piedade 55; Sala 5
Salvador/Bahia/ Brasilen

CEO  Marcia Asiss